Xmail and Xdomains operate under Xweb and are considered services. References to Xmail and Xdomains are platform-specific descriptors for their respective services.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify Xweb immediately of any unauthorised use.
You agree not to use Xweb services for any unlawful purpose, to distribute spam or malicious content, or to interfere with the operation of our infrastructure or the services of other clients.
A LICENCE.md file may be included in Git-based repositories under Xweb management.
Code and associated media are typically deployed to pre-production environments for preview, debugging, and revision. While unpublished, these environments may be publicly accessible.
Xweb accepts no liability for how any code, product, service, or server it develops, provides, or hosts is used by the client. Xweb does not guarantee that any of the foregoing will be free from issues.
Xmail Black is currently in Dark Launch: invite-only and not publicly available. Access is subject to eligibility criteria and a discounted Membership applies for the duration of the Dark Launch. Services, offerings, inclusions and price may change during this phase.
People invited by Luke Scarr or Xweb to the Dark Launch may refer people, however Xweb may decline any referred person at its discretion.
Xmail Black iOS and Android apps are under development pending App Store and Play Store approval after a closed beta phase. Xmail Black is intended for use in Xmail Black iOS, Android and web apps, use in other email apps is not included in Xweb support.
Calendars, contacts, and file storage are supported at the Xmail server level but are not available during the Dark Launch. Use of these features is not permitted at this time.
Xweb-assisted initial setup beyond the Welcome Pack is available but does not extend to user, device, app, or upstream service issues beyond what Xweb deems practical onboarding assistance.
Upon signing up for a Membership, you will receive your Welcome Pack. Note there may be a short delay, as it is prepared by a human. If the delay is extended, the Membership period will be adjusted accordingly: either discounted or waived for the period between Membership sign-up and receiving the Welcome Pack.
Choosing your own username/nickname is available on a first-come-first-served basis, a particular username may already be allocated. Some usernames are reserved, Xweb has final approval.
You agree not to use Xmail to send unsolicited email (spam), phishing messages, or any content that violates applicable law. Xmail must not be used for marketing communications, bulk or mass sending, or mailing lists. Abuse of the mail service may result in immediate suspension.
Accounts with Ample Space (e.g. Xmail Black) are allocated 5GB by default (based on industry norms of 0.5–1GB growth per year). Additional storage beyond this is assigned case-by-case automatically to prevent storage abuse.
Custom Domain is available to use with Xmail Black. It can be one you already own, one you self-register, or provided by Xdomains. If you self-manage DNS records, all required information is supplied in a Custom Domain Info Pack. The initial setup for use with Xmail Black is free.
Xmail Pro is designed for sole traders and small businesses, and includes priority support. It is accessible via the Xmail Pro web app or any IMAP and SMTP-compatible email client (e.g. Mail, Thunderbird, Outlook). Xmail Pro requires a domain, either a client-supplied domain or one purchased through Xdomains. Where no domain is provided, accounts default to the x-mail.au domain with a standardised username format (typically firstname.lastname@x-mail.au, or businessname@x-mail.au).
Domain registrations are subject to the policies of the relevant registry. Xweb acts as a reseller and cannot guarantee the availability of any particular domain name.
It is your responsibility to ensure subscription, membership, invoice or service payments are made. Xweb cannot accept liability due to payment issues, including for Xweb-managed domains.
Domains managed by Xweb are typically renewed by invoice, or part of agreed services.
Xweb is responsible for:
- Name server records
- DNS records (unless self-managed)
- Registrant particulars for filing with the registrar
Details required by the registrar vary by extension, Xweb provides a list during the initial registration. You are responsible for providing updates if your details change.
Domains may be transferred away from Xdomains at your request. This includes Xweb-managed domains.
During an outgoing transfer, Xweb is responsible for these aspects:
- Disable transfer lock
- Provide transfer code
- Confirm transfer in automated emails during the process
Transfer eligibility varies by extension, timeframe to renewal and registrar.
For domains where Xweb manages the DNS records, an export of all records will be provided prior to transfer.
By accessing or using any service provided by Xweb you agree to be bound by these Terms of Service. If you do not agree, please discontinue use immediately.
The Services are available only to individuals who are at least 16 years of age. If you are between 16 and 18 years of age, you may only use the Services with the consent of a parent or legal guardian, who agrees to be bound by these Terms on your behalf and accepts responsibility for your use of the Services, including any billing obligations under a paid plan.
By creating an account, you represent that you meet this age requirement and, if applicable, that you have obtained the consent described above. We reserve the right to request verification of age or guardian consent at any time, and to suspend or terminate an account where we reasonably believe this requirement has not been met.
Xweb collects information about you required to deliver services. No data is sold or provided to third parties.
Services are billed as agreed at the time of purchase, or:
- A portion prior to development works
- Monthly subscriptions/memberships (Xmail, website hosting, etc.)
- Domains where automatic renewal is active
Payment terms are 7 days for subscription/membership products and services, and 14 days for invoiced works unless otherwise stated or arranged.
Payment failures may result in suspension or termination of services. All prices are in Australian dollars and include GST where applicable.
Dark Launch services are considered pre-release; their functionality, features, and availability may differ during this phase.
Xweb endeavours to provide dependable, high-availability services. Xweb performs maintenance, both preventive and reactive, which may occasionally affect availability.
Xweb is not responsible for availability of third-party or upstream services.
Current and historical service status, including past incidents, is available at status.xweb.au.
Scheduled maintenance windows are posted to this page in advance. Any service interruptions resulting in uptime falling below 99% will also be recorded there.
Xweb maintains backups on a per-system basis at its discretion, in accordance with industry standards. Backups are operational in nature and do not constitute a guarantee of data recovery, completeness, or retention.
Backups are encrypted where practical, particularly for off-server and remote storage locations.
To the extent permitted by law, liability for any loss or damage arising from use of Xweb services is limited to the amount paid by you in the preceding 30 days.
To mitigate key-person risk and ensure continuity of service, Xweb may grant conditional access to its systems to select trusted technologists in the event of the unexpected incapacitation or unavailability of its principal operator. Such access would only be enacted under those circumstances. Clients may request further information or opt out by contacting X@xweb.au.
Either party may end services with reasonable notice. Xweb will transfer data and configurations to you where practical.
Xweb reserves the right to remove accounts that breach these Terms without prior notice.
These Terms may change from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.
For questions regarding these Terms, please contact X@xweb.au.